FAQs
How do I schedule an appointment?
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All appointments can be scheduled by calling 630-690-7300, press #1.
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Well child visit appointments can be scheduled with our reception staff during office hours. Schedules for visits are listed under 'Your Visit'.
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If your child has a new onset illness, such as sore throat, ear pain, rash, up all night crying, etc., they can be seen in 'Sick Call'. Appointments for 'Sick Call' are scheduled on the same day only. There are two blocks of time designated for sick call, one in the morning and one in the afternoon. Two providers rotate through 'Sick Call' each day. Patients are not assigned a specific provider for these visits. These appointments are for acute issues only - if a patient has other ongoing issues, they will be asked to schedule another appointment. **Please note the reception staff can only make appointments 4 hours out - if you are calling in the morning for an afternoon appointment, please leave a message on the nurse call back line, option #3.
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Children with ongoing health problems, such as chronic headaches, asthma, abdominal pain, etc., will be scheduled with a specific provider and these appointments can be made several days out, as well as the same day if there is availability. These appointments require additional time with the provider.
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Only the child with an appointment time will be seen. If you feel that you would like another child seen also, please contact the office before arrival to see if that request can be accommodated.
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Patients who walk in without an appointment time, will be assisted in making an appointment for the next available time.
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If you will be seeing us for the first time, please see the 'Your Visit' section to print off the necessary forms for new patients (registration, health history and HIPAA forms). Please bring these along with your insurance card to the visit. There will be one additional HIPAA form that you will need to sign at the office.
***Please note: HIPAA is a federal law designed to protect personal health information. Wheaton Pediatrics works diligently to comply with this law. If you have any questions regarding your child's health information and this law, please call and ask for the Wheaton Pediatrics Privacy Officer.
How do I navigate the phone system?
There are several areas of the office that can be reached through the phone system. Dial the main number 630-690-7300 and listen to the prompts:
Press 1 - To speak with a receptionist and schedule appointments
Press 3 - For the Nursing Department
#1. To leave a message for a nurse, regarding a health question.
#2. To request lab and test results.
#3. To request a medication refill.
#4. To leave results of your child's TB test.
#5. To request school physical forms and therapy requests.
#6. To leave a message for the nurse managers.
Press 4 - To speak to a member of the Billing Department.
The accounts are divided alphabetically
#1. For last names A-H.
#2. For last names I-Q.
#3. For last names R-Z.
Press 5 - For Referral. Check link under “Your Visit (Referrals)” for instructions.
Press 6 - For Medical Records.
Listen carefully to the message at each prompt for required information. Please speak slowly, clearly and spell all names. Someone from each department will return your call if you need to leave a message. **Please note - this website can be utilized by using MDHub for well child appointments, prescription renewals, test results, referrals and to leave a general non-emergent, non-medical comment or question. A staff member will contact you by phone regarding these requests.
Who do I contact for questions regarding my child's health?
All parents are welcomed and encouraged to call with any questions regarding medical problems. We have trained nursing staff that will return your call and discuss your concerns. Protocols have been developed and used by these nurses to evaluate your child's problem and advise you on appropriate care or need for treatment. These nurses will also consult with the providers for feedback or direction. If necessary a provider will call you back at the end of their day. To reach the nurse triage line, press #3, then press #1 and leave the following information:
- Patients name with spelling
- Your name and relationship to the patient
- Patients birth date
- Phone numbers you can be reached at
- A brief message regarding the reason for the call
Our goal is to return phone messages within 2-3 hours, this time may be longer on heavier call volume days or if your call is not of an emergent nature. It is helpful for you to have a pen, paper and pharmacy name and number available when we return your call.
Who do I contact after office hours?
There is always a provider on call for after hour calls. Telephone calls to the doctor or nurse practitioner after our office is closed should be reserved for urgent issues regarding your child's immediate condition. If you find it necessary to contact a provider for this reason, call the main number 630-690-7300 and you will be directed to leave your phone number and a brief message. You must leave both for the automated service to relay your call to the provider. The provider will then respond at the earliest convenience. Please have a paper, pen and 24 hour pharmacy number available for the return call. Once again, this is for urgent matters only - calls of a routine nature should be saved until the office opens in the morning.
